Getting Started

AI Hub is the platform for interacting with governed AI assistants called Channels, retrieving answers grounded in approved organizational documents, and using AI within your organization's policies. The application launches from Akabot Center and inherits the identity, organizational context, and permissions of the current Akabot Center session.

How to use the procedures

Each procedure in this guide uses the following conventions:

• Prerequisites describe access or configuration required before starting.
• Procedure lists the ordered steps.
• Expected result states what a successful outcome looks like.
• If it fails describes the first safe corrective action.

Menu names, button labels, tab names, and status values are shown in bold. Values such as <CENTER_URL> represent environment-specific addresses provided by your administrator.

Step 1: Open the application

Prerequisites

• An active Akabot Center account.
• Permission for at least one AI Hub function.
• A supported browser allowed by the customer.

Procedure

1. Sign in to Akabot Center at <CENTER_URL>.
2. Select the organization in which you intend to work.
3. Open AI Hub from the Akabot Center application menu.
4. Wait for the embedded application to finish loading.
5. Confirm the active organization shown in the top bar. If the indicator is not visible, verify your organization selection in Akabot Center before continuing.

✅ Expected result: The application opens without a second login prompt and displays only permitted navigation items.

⚠️ If it fails:

• If Session expired appears, sign in to Akabot Center again and reopen the application.
• If the frame is blank, capture the browser error without sensitive data and contact support.
• If the wrong organization appears, return to Akabot Center and select the correct organization before making changes.

Step 2: Find your way around

The top bar may also display a usage meter. Open it to view used, allowed, and remaining quota for the current period.

Language

The application follows the locale supplied by Akabot Center and supports Vietnamese, English, Japanese, Korean, Traditional Chinese, and Simplified Chinese. Change the language in the Akabot Center user settings when available, then return to or refresh the embedded application. If the host does not provide a supported locale, the application uses its configured fallback.

Step 3: Know what you're allowed to do

The application hides or locks functions that the current account cannot use. Access is controlled in Akabot Center and enforced again by the backend, so what you see below explains why a menu item may be missing rather than something you need to configure yourself.

Typical user profiles

Find your role below to understand what you can do and what permission your administrator needs to grant you.

Profile	Typical responsibilities	Akabot Center Resource	Required Center Permission
Business user	Chat with assigned Channels, review citations, approve or reject tool actions within authority	AI CHAT RESOURCE	view (chat.read)
Knowledge editor	Create knowledge bases, upload documents, review extraction, retry failed processing	AI RAG RESOURCE	create (knowledge.write)
Knowledge access manager	Set sharing mode, grant/revoke principal or organization access	AI RAG RESOURCE	edit (knowledge.manageAccess)
Channel builder	Create drafts, configure models/knowledge/tools, test behavior	AI CHANNEL RESOURCE	create (channel.writeDraft)
Channel publisher	Review readiness and publish a new active version	AI CHANNEL RESOURCE	edit (channel.publish)
Access administrator	Assign Channels and audit effective access	AI AGENT ASSIGNMENT RESOURCE	view (assignment.read)
Platform administrator	Configure providers, tools, policies, usage limits, system packs, operations, and audit	ADMIN RESOURCE	delete (platform.manage)
Emergency operator	Suspend or restore a principal/organization under an approved incident procedure	ADMIN RESOURCE	delete (platform.manage)

When a menu item is missing

Check the following before opening a support case:

1. Confirm the correct organization is selected in Akabot Center.
2. Refresh or reopen the application after a permission change.
3. Confirm the feature is available and not degraded.
4. Ask the administrator to verify the relevant resource and permission level.

Do not use a bookmarked deep link as a way to bypass a hidden menu. The backend will still deny unauthorized requests.

Product terminology

Use this table as a reference whenever a term in this guide is unfamiliar.

Term	Meaning
Channel	A governed AI assistant configured with instructions, a model, knowledge bases, tools, policies, versions, and access rights
Knowledge base	A managed collection of documents processed for semantic retrieval and citation
Chat model	The AI model that generates conversational responses
Embedding model	A model that converts content into vectors for semantic retrieval
Provider	A vendor or compatible API service that supplies one or more AI models
Draft	Editable Channel configuration that is not serving normal users
Active version	A published Channel version available to authorized callers
Citation	A source excerpt used to support a response
Tool	An approved operation that reads or changes data in Akabot Center or another connected system
Principal	A user, robot, token, service, or supported group identity
Organization/OU	The active organizational scope received from Akabot Center
Support reference	A correlation identifier used to locate a request in system logs

Where to go next

• New to Chat? Continue with Chat.
• Setting up documents for a Channel to reference? See Knowledge Bases.
• Building or publishing a Channel? See Channels.
• Configuring providers, tools, or governance? See Management.